Sales Policy for Hotali

Effective Date: March 13, 2025

At Hotali, we are committed to providing our customers with a seamless and reliable shopping experience. Below is an overview of our Sales Policy, outlining the terms and conditions under which we sell our products and services.

1. Product Availability

  • Stock Availability: We strive to maintain accurate product availability on our website. However, due to demand fluctuations, stock levels may change. If an item is out of stock or unavailable, we will notify you as soon as possible and provide alternative options if available.

  • Custom Orders: Certain products may be made to order or customized. For such items, additional processing time may be required. We will inform you of the expected delivery date for custom orders at checkout.

2. Pricing

  • Price Accuracy: We make every effort to ensure that the prices listed on our website are accurate. However, in the event of a pricing error, we reserve the right to cancel or modify an order before it is processed. If there is a change in the price of your order, we will notify you for approval before proceeding.

  • Sales Tax: Applicable sales tax will be added to your order based on the tax rates for your shipping address. The sales tax amount will be calculated and displayed during checkout.

  • Shipping Fees: Shipping costs will be calculated at checkout based on your shipping method and delivery location.

3. Payment Methods

  • Accepted Payment Methods: We accept several payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other methods available during checkout.

  • Payment Authorization: By submitting an order, you authorize us to charge your selected payment method for the total amount of your order, including applicable taxes, shipping fees, and other charges.

  • Payment Security: All payment transactions are processed securely using SSL (Secure Socket Layer) encryption technology to ensure that your personal and payment information is protected.

4. Order Processing and Confirmation

  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. If you do not receive a confirmation email, please check your spam folder or contact us directly for assistance.

  • Order Processing: Orders are typically processed within 1-2 business days from the time payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us immediately. Once your order is processed or shipped, we may not be able to accommodate changes or cancellations.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, which will be displayed during checkout. Shipping costs will vary depending on the selected method and the delivery address.

  • Shipping Timeframe: Delivery times will vary depending on the shipping method and your location. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available at checkout.

  • Shipping Address: Please ensure that the shipping address you provide is correct. We are not responsible for delays or lost shipments caused by incorrect or incomplete address details.

6. Returns and Refunds

  • Return Eligibility: Products may be returned within 30 days of purchase, provided they are unused, in their original condition, and in the original packaging. Please refer to our Refund and Returns Policy for more information.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue by sending a replacement or processing a refund at no extra cost.

7. Warranty

  • Manufacturer Warranty: All products sold by Hotali are covered by a manufacturer warranty. Warranty terms and durations vary by product, so please refer to the specific product’s warranty information for more details.

  • Extended Warranty: Extended warranties may be available for select products at the time of purchase. You will be provided with details of any extended warranty options during checkout.

8. Customer Support

If you have any questions, concerns, or issues with your order, our customer support team is here to assist you. Please feel free to contact us via email at info@hotali.xyz or call us at 307-621-0431.

9. Limitation of Liability

Hotali is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product or service in question.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of New Mexico, United States. Any disputes arising from these terms will be resolved in the courts located in South Estellfort, New Mexico.

11. Modifications to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.