Delivery Policy for Hotali

Effective Date: March 13, 2025

At Hotali, we aim to provide our customers with a reliable and efficient delivery service. This Delivery Policy outlines how we process and ship your orders to ensure a smooth and timely delivery experience.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. Available shipping methods and their costs will be displayed at checkout based on your location and the items in your order. The following shipping options are typically available:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Next-Day Shipping: Available for select products, with delivery on the next business day (if ordered before 2:00 PM local time).

Please note that delivery times are estimates and may vary based on factors such as location, product availability, and shipping carrier.

2. Shipping Costs

Shipping costs will be calculated during checkout and depend on the shipping method chosen, the delivery address, and the weight of your order. If free shipping is offered during a promotion, the details will be clearly indicated at checkout.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days from the time your payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

  • Custom Orders: If your order includes a custom or personalized item, additional processing time may be required. We will notify you of the expected delivery date at the time of order confirmation.

4. Delivery Timeframe

  • Standard Shipping: 5-7 business days from the shipment date.
  • Expedited Shipping: 2-3 business days from the shipment date.
  • Next-Day Shipping: 1 business day from the shipment date (if ordered before 2:00 PM local time).

Please note that these timeframes are estimates, and we are not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.

5. Shipping Address Accuracy

It is your responsibility to provide an accurate and complete shipping address when placing an order. Hotali is not responsible for delays or misdeliveries caused by incorrect or incomplete address details. Please double-check your address before confirming your order.

6. Tracking Your Order

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment. Please allow 24-48 hours for tracking updates to appear.

7. Shipping Restrictions

  • Delivery Locations: We currently ship to addresses within the United States. For international shipping, please contact us to inquire about availability.

  • P.O. Boxes: We can ship to P.O. Box addresses, but please note that delivery times may be longer for these addresses.

8. Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact our customer service team immediately at info@hotali.xyz or call 307-621-0431. Be sure to include your order number and provide any relevant photos if possible. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

9. Undeliverable Packages

If an order is returned to us as undeliverable (due to an incorrect address or refusal of delivery), we will contact you to arrange for reshipment. Additional shipping fees may apply for undeliverable packages.

10. Customer Responsibility

It is your responsibility to ensure that someone is available to receive your order at the shipping address provided. If the package is left unattended and subsequently lost, we are not responsible for the loss.

11. Contact Us

If you have any questions or need assistance with shipping or delivery, please contact us:

Hotali
s0219 Kuhlman Ridge, Apt. 872
87123-8277, South Estellfort, New Mexico
United States
Phone: 307-621-0431
Email: info@hotali.xyz
Website: hotali.xyz