Payment Policy for Hotali

Effective Date: March 13, 2025

At Hotali, we strive to provide a secure, convenient, and transparent payment process for our customers. This Payment Policy outlines the payment methods we accept, the processing of payments, and other important payment-related information.

1. Accepted Payment Methods

We accept the following payment methods for all transactions:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: A secure and easy online payment option.
  • Other Payment Methods: Depending on your location, we may offer additional payment options such as Apple Pay or Google Pay, which will be available at checkout.

2. Payment Processing

  • Security: All transactions made on our website are processed securely using SSL (Secure Socket Layer) encryption technology, ensuring that your payment information is protected.

  • Authorization: When you place an order, your payment method is authorized for the total amount of your order, including product price, taxes, and shipping costs. However, your payment will only be fully processed once your order is confirmed and ready for shipment.

  • Payment Confirmation: After completing your purchase, you will receive an email confirming the details of your order, including the products, total cost, shipping address, and estimated delivery date. If you do not receive this confirmation email, please check your spam or junk folder, or contact our customer support team.

3. Pricing and Taxes

  • Price Accuracy: We make every effort to ensure the prices listed on our website are accurate. However, in the event of a pricing error, we reserve the right to cancel or modify any order before it is processed. If a pricing error occurs, we will notify you before proceeding with your order.

  • Sales Tax: Sales tax is calculated based on the shipping address and will be added to your order during checkout. The applicable sales tax amount will be clearly displayed before you finalize your payment.

4. Payment Declines

If your payment is declined for any reason, we will notify you immediately and request that you provide an alternative payment method. Orders will not be processed or shipped until payment is successfully received.

5. Currency

All transactions are processed in U.S. Dollars (USD). If you are located outside the United States, your payment provider will convert the total amount to your local currency, and additional foreign transaction fees may apply, depending on your bank or payment method.

6. Refunds

  • Refund Eligibility: Refunds will be issued according to our Refund and Returns Policy. If your order is eligible for a refund, the amount will be credited to the original payment method used for the purchase.

  • Processing Time: Refunds are typically processed within 7-10 business days after the return is received and inspected. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

7. Fraud Prevention

To protect both Hotali and our customers from fraudulent activity, we may conduct security checks on certain orders. If we detect suspicious activity or fraud, we may request additional information from you before processing the order. Hotali reserves the right to cancel or modify any order if we suspect fraudulent activity.

8. Payment Disputes

If you wish to dispute any charge related to an order placed with Hotali, please contact our customer support team first. If we cannot resolve the issue, you may initiate a chargeback with your payment provider. However, we encourage you to allow us the opportunity to resolve any payment issues directly with you.

9. Customer Support

If you have any questions regarding your payment or need assistance with your order, please contact us:

Hotali
s0219 Kuhlman Ridge, Apt. 872
87123-8277, South Estellfort, New Mexico
United States
Phone: 307-621-0431
Email: info@hotali.xyz
Website: hotali.xyz