Refund and Returns Policy for Hotali
Effective Date: March 13, 2025
At Hotali, we are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied with your order, we offer a clear and easy process for returning items and requesting refunds. Please read the following guidelines to understand our refund and return policy.
1. Return Eligibility
To be eligible for a return or refund, your item must meet the following conditions:
- The product must be unused, in its original condition, and in its original packaging.
- The return request must be made within 30 days from the date of purchase.
- You must provide proof of purchase, such as a receipt or order confirmation email.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized or personalized items.
- Digital products or downloadable content.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
3. How to Return an Item
To return an item, please follow these steps:
Contact Us: Reach out to our customer service team at info@hotali.xyz or call 307-621-0431 to initiate the return. Please provide your order number and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your product.
Ship the Item: Pack the product securely in its original packaging and return it to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Refund Processing
Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process a refund to the original payment method.
Refund Timeframe: Refunds will typically be processed within 7-10 business days after receiving and inspecting the returned product. Please note that the actual refund may take a few additional days depending on your payment provider.
Shipping Fees: Shipping charges are non-refundable unless the return is due to our error (e.g., sending the wrong or damaged product). Return shipping costs are the responsibility of the customer unless the return is due to our fault.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. If the exchanged item is of higher value, you will be required to pay the difference.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company, as it may take additional time for the refund to post. If you’ve done this and still have not received your refund, please contact us at info@hotali.xyz.
8. Contact Us
If you have any questions or concerns about your return or refund, please contact us at:
Hotali
s0219 Kuhlman Ridge, Apt. 872
87123-8277, South Estellfort, New Mexico
United States
Phone: 307-621-0431
Email: info@hotali.xyz
Website: hotali.xyz